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Privacy Policy

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Overview

 

Retail Insights, LLC is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information that you provide to us through our website, our services, and direct communications with us.

 

Retail Insights, LLC acts as the data controller for personal information collected under this Privacy Policy.

 

 

Personal Information We Collect

 

We may collect the following categories of personal information when you voluntarily provide it to us or when you interact with our services:

 

  • First and last name

  • Email address

  • Phone number

  • IP address

  • Device and browser-related technical identifiers

 

We may also collect information you provide during direct communications with us, including customer support inquiries, operational correspondence, or service-related discussions.

 

 

How We Collect Personal Information

 

We collect personal information in the following ways:

 

  • Information you provide directly to us through forms, email, or direct communication

  • Information generated through your interaction with our website or services

 

Retail Insights, LLC does not collect personal information from data brokers or third-party sources.

 

 

How We Use Personal Information

 

We use personal information solely for legitimate business purposes, including:

 

  • Operating and maintaining our services

  • Communicating with you regarding our services

  • Providing customer support

  • Improving service reliability, performance, and security

  • Complying with applicable legal and regulatory obligations

 

We do not use personal information for advertising or marketing purposes.

 

 

Data Sharing and Disclosure

 

Retail Insights, LLC does not sell, rent, share, transfer, or disclose personal information to third parties.

 

Personal information is used exclusively by Retail Insights, LLC for the purposes described in this Privacy Policy. We do not permit third parties to access or process personal information on our behalf.

 

 

Legal Basis for Processing

 

We process personal information only when permitted under applicable law, including when:

 

  • Processing is necessary to perform a contract with you

  • You have provided consent

  • Processing is required to comply with legal obligations

  • Processing is necessary for legitimate business operations that do not override your rights

 

 

SMS and Mobile Messaging Privacy

 

Retail Insights, LLC uses SMS messaging solely for one-to-one business communications with employees, partners, and customers. SMS communications are not used for marketing, promotional, or automated messaging.

 

Mobile phone numbers and SMS consent information are used only to provide these communications.

Notwithstanding any other provision in this Privacy Policy, mobile opt-in data, including phone numbers and consent records collected for SMS messaging, is not shared, sold, rented, transferred, or disclosed to third parties for any purpose.

 

For questions regarding SMS communications, contact us at support@retailinsightsllc.com.

 

 

Data Retention

 

We retain personal information only for as long as necessary to:

 

  • Provide our services

  • Fulfill the purposes outlined in this Privacy Policy

  • Comply with legal and regulatory requirements

 

When personal information is no longer required, it is securely deleted in accordance with internal data retention policies.

 

 

Security of Personal Information

 

We implement appropriate technical and organizational safeguards to protect personal information against unauthorized access, loss, alteration, or disclosure, including:

 

  • Encryption

  • Access controls

  • Secure backups

  • Data minimization practices

 

The security of your personal information also depends on your actions. Please safeguard any credentials and notify us immediately of any suspected unauthorized access.

 

 

Your Privacy Rights

 

Depending on your jurisdiction, you may have the right to:

 

  • Access your personal information

  • Correct inaccurate or incomplete information

  • Object to or restrict processing

  • Request deletion of personal information

  • Withdraw consent where processing is based on consent

  • Request data portability

  • Exercise rights without discrimination

 

California residents may exercise additional rights consistent with the California Consumer Privacy Act (CCPA).

 

 

How to Exercise Your Rights

 

To exercise your privacy rights or submit a privacy-related request, contact us at:

 

Email: support@retailinsightsllc.com

 

We may verify your identity before responding to a request.

 

 

Children’s Privacy

 

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected, we will promptly delete it.

 

 

Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. Updates will be posted on this page and become effective upon publication. Continued use of our services constitutes acceptance of the revised policy.

 

 

Contact Us

 

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

 

support@retailinsightsllc.com

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